Comments (16)

1. 

   Ann Edwards

   October 29, 2009

   I work with a tour operations company. We have an upcoming tour for a high school choir group. For the school district, the tour falls under the category of a “field trip” and consequently they now require us to have a commercial liability insurance policy for $2Million and to be have the district’s name added as an insured. They also want us to be responsible for any medical expenses incurred as a result of injury to its employees, volunteers and/or representatives. We do not currently have any business insurance. It is my thinking that this type of commercial liability policy that is being requested does not apply to our industry. I am aware of general liability policies and errors and omissions. Is there any policy for our business that would better meet the requirements of the school district?

2. 

   Tim Taylor

   December 22, 2009

   I am English, my wife is Indonesian. We are setting up a Tour Operator business in Indonesia.It will be licenced in Indonesia. We need Liability Insurance. We have Drafted Proposed Terms & Conditions which we can send you. Can you advise if you would cover us?
   Many thanks.

3. 

   Tim Warren

   February 5, 2010

   Like to help Tim, but I do not provide any sort of insurance for travel companies.

   When you are ready to create awareness for your tour operation website, drive traffic and convert them into sales, then our articles, course and tele-seminars will help you succeed

4. 

   Courtney Kimmel

   April 24, 2012

   This was a great podcast. It helped me sort out a lot of my questions — thanks!

   Courtney

5. 

   Thuy Tran

   October 8, 2012

   I would like to check your services for my 2 web site:
   1. http://www.itsvietnam.com as a B2B web
   2. http://www.itsvietnam.com.vn as a B2C web
   Thanks a lot

   • 

     Tim Warren

     October 9, 2012

     Thanks Thuy Tran for your interest in improving both your Vietnamese travel websites.

     I can help then you increase inquiries and sales. Not only on your websites, but on your trade show stand marketing too.

     Both websites need help to improve the “credibility” / sales aspect and the search engine ranking info to improve traffic.

     You need to start with by creating a “travel website that Sells”.
     Neither of the websites communicate your years of experience quickly or clearly.
     Neither of your websites quickly show guest or travel social media endorsements or reviews
     Your B2C site lacks critical Meta Data you must have to get ranking in the search engines.
     There is many more quick and easy improvements that will increase results fast…

     I can provide consulting on how to improve both sites results and coach you in the implementation of the improvements. And the work we do on your websites, you can use on your trade show ( and all your) marketing too.

     Both will radically improve your inquiries, sales while LOWERING your marketing costs.

     And my services will cost you less then exhibiting at WTM and yield a higher return on investment. Please email me direct @ timsells4u@gmail.com to set discuss your needs and my services.

     To your success, Tourism Tim Warren

6. 

   Sonam

   July 31, 2013

   Hey Rick !!

   I loved your Talk show about the Travel agents Liability. I am a Travel agent in Ladakh, India. We are specialized in Adventure and culture tours in the Himalayas . I am planning to have it registered here in the United states (Outbound). I would like some additional information from you. I have been a Adventure tour guide in the Himalayas for almost 12 years and never had a single disaster or unsatisfied client. What i am concerned about, is the US laws that are a little more complicated. Most agents in India do not provide any Liabilities. We advice clients to have travel insurance for themselves. When its a hardcore adventure activities like an expedition, We make sure they are covered by their insurance and on the other hand make then sign a waiver about the risks involved and that they are aware there are no liabilities towards the company. However, that never seemed the right solution to me because we don’t want the Travelers to feel like ” we like saving our own a**) we do need to have them in the comfort zone and trust the Agent. Despite this I still feel there are many reasons they can still sue us for. I would like to is there a way we can insure each tour and are there any agents who cover our liabilities this way. I personally feel this might be more economical over the annual fees we pay the insurance company. I also feel this will help protect smaller Travel agents whose turnover are small compared to the ones who makes Half a million and more.

   I have the terms and condition detailed on the website you can check it out. For the time being my website is off the server because of a Domain transfer dispute. it will be up in another week hopefully. Please check http://www.amazinghimalayas.com I am keen to hear you talk on the above topic or have your personal opinion.
   Looking forward to hear from you

   Thank you in Advance.
   Sonam
   Amazing Himalayas – Rewarding Adventures

   • 

     Tim Warren

     August 31, 2013

     Thanks Sonam for your accolades on my tour operator /travel agent liability insurance interview. It is important. But getting US liability insurance for a foreign operator is near impossible – especially in the high adventure tours you provide.

     What I think is more important to book more adventure tours – besides being totally committed to safety as reflected in your good safety record – is to communicate your safety and experience throughout your adventure tour website.

     Adventure travel shoppers want to know you are safety conscious and experienced. And they need to know this super fast on your tour website. Or they are gone. Usually forever…

     Testimonials are great, but do not bury them at the bottom of the page. And since you have been in business for almost 12 years, you have had many 100’s if not 1000’s of happy clients haven’t you?

     This needs to be reflected on every page of your tour website. I call this a “Defining / Credibility Statement. It communicates in about 3 seconds that you are professional, experienced and can be trusted. Learn more about this super important, proven tour sales strategy here.

     Let me know your thoughts.

     I love adventure travel. it is my heritage and how I got into helping tour operators like you grow your business.

     To your awesome success, Tourism Tim

7. 

   Cynthia

   December 17, 2013

   Hey Tim!

   I use your videos, website and info when I teach a travel marketing class! Excellent stuff!

   Question: what is the best type of insurance to cover a tour broker business? Someone who sells eco-heritage tours on a local basis working with independent guides who take folks on river paddling trips, historical walking tours, nature walks, etc. (no overnights) Guides must have their own insurance to cover themselves and their own property.

   Recommendations??

   Thanks!

   • 

     Tim Warren

     December 26, 2013

     Thanks Cynthia for your kind words. So glad my travel marketing blog and videos is helpful to you and your class.

     Where are you teaching travel marketing? What other topics would be helpful to you and your classes? Anything I can do to help, let me know.

     I’ll do some more research, but Berkeley and http://www.stratumins.com/travelagentinsurance.htm both may have policies that work for you. Let me know what you find out. Looks like I need to update my interviews on this topic 🙂

8. 

   Jacob T Vanderwell

   April 4, 2016

   what is a rough estimate for liability insurance for an adventure travel start up?

   • 

     Tim Warren

     April 13, 2016

     Hey Jacob;

     I am not an insurance agent so I don’t know current pricing or policies. But what I do know is that liability insurance for an adventure travel business can be hard and expensive to get. Key elements the insurance companies look at to determine if they will issue a policy and cost are:
     your business location, size, activities, how long in business, price point, domestic or international travel, etc.

     One of the top adventure travel tour operator and travel agent liability insurance providers is Zurich Insurance Company I am not sure their current offerings worldwide, but this is a good place to start.

     What type of adventure travel business are you starting Jacob and where?

     Please keep me posted on what you discover on your adventure travel business liability insurance research.

     TO your success, Tourism Tim
     PPS Thanks for using the “Social sharing” buttons to share and “Like” my site. 🙂

9. 

   Augustine

   August 26, 2017

   Great info !
   I came across this article as i am looking for info about insuring our tour company .

   Just found the article and contributions on it so helpful .

10. 

    SPascoe

    January 22, 2018

    Thank you for your helpful information on this site! I’m a small business Tour Operator (small groups) in the State of NY (US to Mexico). Who might be my best provider and what policies should I make sure to include? Thank you for your guidance! Dr. Pascoe.

    • 

      Tim Warren

      April 2, 2018

      Thanks S Pascoe for your accolades on my podcast and website, and your good question on tour operator business & liability insurance. Let do some vendor updates and get back to you with more details

      But here’s some tour operator type of insurance to get:

      1. Assets & revenue: Specifics will vary depending on the nature of your tour or activity, you need to take all areas into consideration. Breakdown and damage of business assets: (fires, burglary, general property, equipment breakdown, through a key person’s illness or bad weather.) Business interruption (any interruption to the business which stops the business from making money, while you still have bills to pay).

      2. Liability: frees you from responsibility if someone gets hurt or their belongings are stolen while on your tour.

      3. People: You are legally required to take out workers compensation insurance for your employees. Independent contractors are a different story.

      What have you found so far? Any feedback or insights you can share helps us all.

      Best, Tourism Tim